We are dedicated to your company's success
Our Network Operations Center is staffed 24 hours a day, 7 days a week, and holidays are no exception. Our trained System Administrators constantly monitor all incoming traffic and individual server resources to ensure your site never gets lost in the crowd. Just because we host thousands of domains (and have many fortune 500 companies on the these servers) does not mean that we cannot give your business the individual attention that your Internet presence deserves. Your business deserves the best and we are here to give you the best service you can possibly get.
Our multi-homed OC3 & OC12 connections, backup T3 lines, and diesel-powered backup generators are all part of our commitment to unmatched quality and reliability. We are dedicated to your company's success, and we take great pride in knowing that we can help better your business by offering you the excellent services that you need.
Rock-solid network
99.9% uptime guaranteed
We've taken great strides to provide reliable access to you. Our bandwidth saturation average (a measure of how crowded our systems are) is less than 30%. We have redundant DS-3 (capable of 45Mbps each), OC-3 (capable of 155Mbps each) and OC-12 (capable of 1000 Mbps each) lines with diverse routes to the Internet Backbone, ensuring our servers always have an active connection to the Internet. BGP Peering allows us to automatically re-route traffic away from "Internet Traffic Jams". This means when one part of the Internet slows down your site will not be caught in the bottleneck. All of our servers are fast Dual Pentium III/IV based technology with 512+ MB of RAM. We keep our servers at less than 50% capacity so even when traffic peaks, our servers won't overload.
Customer care and support
24 hours a day, 7 days a week, a technical support technician is waiting for your call. No matter whether you employ FrontPage, Miva, CyberCash, HoT MetaL Pro, or Net Objects Fusion to keep your page in top shape, specialists will walk you through its instructions, step-by-step. Our first priority is to ensure that your Internet presence stays online 24 hours a day.
Our Customer Care program includes an industry-leading fully interactive help site. This support site, is designed to provide a place for customers to ask their questions without the hassle of a phone call. The support site features an online manual, online tracking of support requests, real-time network status and informational newsletters to provide online help for answer-seekers 24 hours a day.
Lightning-fast network connectivity
We have chosen five of the best backbone providers to relay all traffic. This means that all of our clients have a 99.9% uptime guarantee. The network is designed around redundancy and efficiency. BGP4, DS3 lines and OC3/OC12 connections to diverse backbones and a fully 100 Mbps Cisco Switched network make our network top-notch.
Our NOC (Network Operations Center)
We strongly believe that the environment where the servers are located is as important to our client’s websites as the services our clients are receiving. The Data Center is geographically located near an Internet Exchange Point to minimize traffic hops and optimize performance. Our Data Center features a Power Management System which includes 2.5 megawatts premise power, a customer dedicated power backed up by an Uninterruptible Power Supply (UPS), a 235,000 watt diesel generator, customer dedicated circuit breaker protection and scalable customer power. We also have fire zones above the ceiling and below the floor, specialized heat/smoke sensors and automatic fire department notification.
Our Mainframe Style Construction includes HVAC, separate cooling zones, and seismically braced racks. Our server hosting facility also uses scalable areas; cabinets, full open racks, shared open racks, and are secured by motion sensors, key-card access, video camera surveillance, a security breach alarm, and 24/7 police monitoring. Our Network Operations Center is a high security facility, and no customer is permitted to enter this area. Certified technicians are monitoring the equipment 24 hours a day, 365 days a year.
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1995 - 2001
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24 x 365
Toll Free
Tech Support
Industry-Leading
Tech Support Site
Rock-Solid
Network
Multi-Homed
OC-3 & OC-12
connections
with T3 Backups
Tape Backups
Every Day
235 KW Diesel
Backup Generator