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Please
contact us at any time of day or night if you need help. Our
friendly Tech Support staff will help you with whatever
you need 24 hours a day by Toll Free phone, Private Chat Room or through our Ticket Monster Support system.
(888) 261-
4779 - Tech Support ONLY
All NON-Tech
Support Questions and Requests
should be sent to the related departments,
which are open during normal business hours.
Please refer to the Contact
Us area.
(888) 414 -
4614 - Sales, Billing, Misc.
+1.304.728.4087 - International Number
Our Ticket Monster system
will
allow you to type in any question you may have and
someone from tech support will answer that question
within a few hours - the response will be emailed to
you.
Our
Private Support Chat
Room will allow you to have a
'Live Online Chat' with one of our friendly Tech Support
professionals. This is a 'one on one' type chat room
which will not be interrupted by anyone else. Please
note, you MUST enter your 'domain name' as the 'account
number' to enter this area.
Our extensive
Online
Manual contains
full 'step by step'
instructions on 'how to' do everything. Also, you may find our
Knowledge Base very useful for any
questions you may have which aren't in the online
manual. Our up to the minute Network
Status Reports will provide info about
planned upgrades and any current server/router problems.
Our Site
Monster will automatically create a web site
for you. No HTML required. Just select what
you want from your web browser and your site will be
created automatically.
If you need to change your Name
Server Information for your domain name to point to your new
web site on our servers, use the following info:
| Name
Server Info |
|
Primary
ns.6star.net
216.97.100.211
|
Secondary
ns2.6star.net
216.97.101.211 |
Support
Site Main Entrance
 |
Online
Manual with step by step instructions for
everything. |
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Ticket
Monster submit a Support Request Ticket for
Help. You will be Emailed the response
within a few hours. |
| |
Support
Site Map will list all the areas in our
support site so that you can get there with just
one mouse click. |
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Site
Monster will automatically create a web site
for you. No HTML required. Just
select what you want from your web browser and
your site will be created automatically. |
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Knowledge
Base of things not in the Online Manual. |
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Network
Status real-time problem status reports on
all servers & planned maintenance on our
systems. |
| |
Support
Chat Room have a "one on one" live
chat with one of our friendly tech support staff.
You MUST enter your
domain name as the account number to get in. |
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